Our Inbound Call Center is equipped with state-of-the-art infrastructure and software programs. Each call routed in our inbound call center is handled by highly trained and professional Customer Service Representatives (CSRs) who make sure that at the end of the call your precious customer is satisfied and gets the right information for their queries to pave in the right direction.
INBOUND CUSTOMER SERVICES
- Order Taking
- Consumer Response
- Consumer Services
- Direct Mail Response
- Sales Lead Qualification
- Toll Free Services
- Inquiry Handling
- Answering Services
- Technical Support
- Help Desk Solutions
- Dealer Locators
- Product Technical Information
- Web Response
OUTBOUND CUSTOMER SERVICES
We have a robust infrastructure to manage broad range of outbound campaigns for clients across various industry segments. Our facilities are equipped with latest call centre technologies like CTI, soft phone, predictive dialer software, ACD, IVR, Fax on demand, voice logging and call blending. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc..
- Sales
- Credit Management
- Verifications